Refund Policy
Version 1.0 — August 2026
Decifirst is published by YOUGO Sverige AB. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all billing enquiries and refunds.
1. 30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to every paid plan (Starter, Standard and Pro), for both first purchases and renewals.
2. How to request a refund
Visit paddle.net with the email address used at checkout to find your order and request a refund, or write to support@decifirst.com and we will process the request with Paddle on your behalf. Refunds are returned to the original payment method, usually within 5–10 business days.
3. Cancelling a subscription
You can cancel at any time from Settings → Manage subscription. Cancelling stops future renewals; you keep access to your plan until the end of the paid period. A cancellation is not automatically a refund — request one within the 30-day window if you want your last payment back.
4. Upgrades and downgrades
Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing period, so no refund is issued for the remaining days of the plan you already used.
5. Exceptions
We may decline a refund in cases of demonstrable abuse, fraud, or breach of our Terms of Service. Custom or enterprise agreements are governed by their own written terms.
6. Contact
Questions about billing or refunds: support@decifirst.com — YOUGO Sverige AB, Stockholm, Sweden. Paddle's own refund policy is available at paddle.com/legal/refund-policy.